Privacy Policy

Effective Date: 26 August 2026

Future Motor Lease (“Future Motor Lease”, “FML”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, submit an enquiry or application, complete a lead form on platforms such as Facebook or Instagram, communicate with us, or use our services.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

 

  1. Who We Are

Future Motor Lease provides vehicle Rent-to-Buy and related vehicle rental services in South Africa.

Business name: Future Motor Lease
Physical address: First Floor, Voltex House, 3 River Road, Bedfordview, Germiston, 2008, South Africa
Telephone: 011 026 0003
Privacy / Information Officer email: [email protected]

Where a registered legal entity operates under the Future Motor Lease trading name, its full legal name and registration number should be inserted here:

Legal entity: FUTURE MOTOR GROUP (Pty) Ltd
Registration number: 2022/873242/07

For purposes of POPIA, Future Motor Lease is the responsible party in respect of the personal information it determines how and why to process.

 

  1. What Personal Information We Collect

The information we collect depends on how you interact with us.

Enquiries and Lead Forms

When you submit an enquiry through our website, Facebook, Instagram or another advertising platform, we may collect information such as:

  • Name and surname
  • Email address
  • Telephone or mobile number
  • Location
  • Whether you live and/or work in Gauteng
  • Driver’s licence information, including how long you have held a valid licence
  • Vehicle preferences or vehicle you are interested in
  • Monthly vehicle budget
  • Net monthly income or income range
  • Whether you are able to pay the required activation fee and first month’s rental
  • Your anticipated timeframe for obtaining a vehicle
  • Answers to eligibility or pre-qualification questions
  • Marketing preferences and consent choices

Vehicle Applications

If you proceed with a vehicle application, we may also collect:

  • South African ID or passport information
  • Nationality
  • Residential address
  • Occupation
  • Employer and employment information
  • Work address and contact details
  • Employment history
  • Financial and affordability information
  • Supporting documents required to assess your application
  • Information relating to your selected vehicle
  • Next-of-kin details
  • Other information reasonably required to process your application or enter into and administer a rental or Rent-to-Buy agreement

If you provide personal information about another person, such as a next of kin, you must ensure that you are authorised to provide that information to us.

Website and Digital Information

When you use our website, we may automatically collect certain technical information, including:

  • IP address
  • Device and browser information
  • Website pages viewed
  • Date and time of visits
  • Referral source
  • Interactions with our website or advertisements
  • Cookie and similar technology information
  • Advertising and campaign attribution information

Providing personal information is generally voluntary. However, certain information is necessary for us to respond to enquiries, assess eligibility, process applications or provide our services. If you choose not to provide the information required for these purposes, we may be unable to process your enquiry or application, assess your eligibility or enter into an agreement with you.

 

  1. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you submit an enquiry or application
  • When you speak to our sales or customer service teams
  • Through our website
  • Through Facebook or Instagram lead forms
  • Through WhatsApp, email, telephone or other communication channels
  • From advertising platforms where you have submitted your information to us
  • From service providers assisting us with our business operations
  • From other lawful sources where permitted by applicable law

 

  1. Why We Use Your Personal Information

We may process your personal information to:

  • Respond to an enquiry you have submitted
  • Contact you about a vehicle or service you have expressed interest in
  • Determine whether you meet our initial eligibility criteria
  • Assess and process a vehicle application
  • Assess affordability and suitability for a particular vehicle
  • Provide quotations or information about available vehicles
  • Arrange appointments, vehicle viewings or collections
  • Prepare and administer agreements
  • Manage an existing customer relationship
  • Process payments and administer customer accounts
  • Provide customer support
  • Communicate important information regarding your vehicle or agreement
  • Maintain business and transaction records
  • Prevent fraud, misuse or unlawful activity
  • Improve our website, customer service and marketing
  • Measure the performance of our advertising
  • Send marketing communications where we have the appropriate permission or another lawful basis to do so
  • Comply with legal, regulatory, accounting and contractual obligations

We will only process personal information where there is a lawful reason for doing so.

 

  1. Facebook and Instagram Lead Forms

Future Motor Lease may use lead-generation forms provided by Meta platforms, including Facebook and Instagram.

When you submit a Future Motor Lease lead form through one of these platforms, the information requested in the form is provided to Future Motor Lease so that we can respond to your enquiry, assess your requirements or begin the application process.

Meta may separately process information about your use of Facebook, Instagram and its other services in accordance with Meta’s own privacy policies and terms.

Once Future Motor Lease receives your lead information, our processing of that information is governed by this Privacy Policy.

Information received through a lead form may be transferred into our customer relationship management, marketing, sales or communication systems so that our team can manage and respond to your enquiry.

Submitting an enquiry authorises Future Motor Lease to contact you for the purpose of responding to that enquiry.

It does not automatically mean that you have consented to receive unrelated or ongoing promotional marketing communications. Where required, marketing consent will be obtained separately.

 

  1. Direct Marketing and Marketing Consent

Where permitted by law and where we have obtained the required consent, Future Motor Lease may contact you about:

  • Available vehicles
  • Rent-to-Buy offers
  • Promotions
  • New vehicle arrivals
  • Relevant Future Motor Lease products or services
  • Special offers or campaigns

These communications may be sent by channels such as telephone, email, SMS, WhatsApp or other electronic communications.

Where consent is required, you may withdraw that consent at any time.

You can ask us to stop sending marketing communications by:

  • Using an unsubscribe or opt-out option provided in the communication;
  • Asking our representative to remove you from marketing communications; or
  • Contacting us using the details contained in this Privacy Policy.

Opting out of marketing does not prevent us from contacting you where the communication is necessary to manage an enquiry, application, transaction, contract or existing customer relationship.

Where you are an existing customer, we may also communicate with you regarding our own similar products or services, where permitted by law, provided that you have been afforded the opportunity to object to such communications at the time your information was collected and in each subsequent marketing communication.

 

  1. Lawful Grounds for Processing

Depending on the circumstances, we may process personal information because:

  • You have consented to the processing;
  • Processing is necessary to respond to a request you have made;
  • Processing is necessary to enter into or perform a contract with you;
  • Processing is required by law;
  • Processing protects your legitimate interests;
  • Processing is necessary to pursue our legitimate business interests or those of a third party, provided those interests do not unjustifiably infringe your privacy rights.

Where processing is based on consent, you may withdraw your consent, subject to applicable law and any processing that has already lawfully taken place.

 

  1. Sharing Personal Information

Future Motor Lease may share personal information with trusted third parties where this is reasonably necessary to operate our business or provide our services.

These may include:

  • Website hosting and technology providers
  • Customer relationship management providers
  • Communication providers
  • Advertising and marketing platforms
  • Analytics providers
  • Payment processing providers
  • Vehicle tracking, insurance, licensing or roadside assistance providers where applicable
  • Professional advisers
  • Contractors and service providers acting on our behalf
  • Law enforcement authorities, regulators or government bodies where required by law

We require service providers processing personal information on our behalf to implement appropriate confidentiality and security safeguards.

Future Motor Lease does not sell personal information as a business model.

 

  1. International Processing and Transfers

Some of the technology, cloud, analytics, advertising or communication services used by Future Motor Lease may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we will ensure that such transfer is permitted under section 72 of POPIA, including where the recipient is subject to adequate data protection safeguards, the data subject has consented to the transfer, or the transfer is otherwise permitted by law.

 

  1. Cookies, Analytics and Advertising Technology

Our website may use cookies and similar technologies to:

  • Make the website function correctly
  • Understand how visitors use the website
  • Measure website and advertising performance
  • Attribute enquiries to marketing campaigns
  • Improve our website and customer experience
  • Create or measure advertising audiences where permitted

Third-party services such as advertising and analytics providers may also place or read cookies or similar technologies, subject to their own privacy policies and applicable consent requirements.

You can control certain cookies through your browser settings and, where available, the cookie controls provided on our website.

 

  1. How We Protect Personal Information

We take reasonable technical and organisational measures to protect personal information against:

  • Loss
  • Damage
  • Unauthorised access
  • Unauthorised disclosure
  • Alteration
  • Destruction
  • Unlawful processing

Access to personal information is limited to employees, contractors and service providers who reasonably require access for legitimate business purposes.

While we take reasonable precautions to protect personal information, no electronic system or internet transmission can be guaranteed to be completely secure.

 

  1. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by applicable legal, regulatory, contractual, tax or accounting requirements.

The appropriate retention period may depend on whether you:

  • Submitted an enquiry only;
  • Proceeded with an application;
  • Became a customer;
  • Entered into an agreement with Future Motor Lease; or
  • Requested that we retain your information for future opportunities.

Where we are no longer permitted or required to retain personal information, it will be securely deleted, destroyed or de-identified where reasonably practicable.

 

  1. Your Rights

Subject to POPIA and applicable law, you may have the right to:

  • Ask whether we hold personal information about you
  • Request access to your personal information
  • Request that inaccurate or incomplete information be corrected
  • Request deletion or destruction of personal information where appropriate
  • Object to certain processing of your personal information
  • Withdraw consent where processing is based on consent
  • Object to direct marketing
  • Lodge a complaint with the Information Regulator of South Africa

We may need to verify your identity before processing a request relating to your personal information.

Certain requests may be limited where Future Motor Lease has a legal obligation or lawful reason to retain or process the information.

 

  1. Children

Future Motor Lease’s vehicle services are not intended for children.

We do not knowingly collect personal information from children for the purpose of entering into vehicle rental or Rent-to-Buy agreements.

If we become aware that children’s personal information has been collected without the necessary lawful authority or consent, we will take appropriate steps in accordance with POPIA.

 

  1. Third-Party Websites and Platforms

Our website or advertisements may contain links to third-party websites or services.

Future Motor Lease is not responsible for the privacy practices of third-party websites or platforms. You should review their privacy policies before providing personal information to them.

This includes platforms such as Facebook, Instagram, Google and other services that may be used to access or interact with Future Motor Lease content or advertising.

 

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services
  • Our technology
  • Our business practices
  • Applicable laws or regulations

The latest version will be published on our website with the applicable effective date.

 

  1. Contact Us About Your Personal Information

If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact:

Future Motor Lease
First Floor, Voltex House
3 River Road
Bedfordview, Germiston
2008
South Africa

Telephone: 011 026 0003
Email: [email protected]

Information Officer: Noma Moyo

 

  1. Information Regulator

You also have the right to contact or lodge a complaint with the Information Regulator (South Africa) regarding the processing of your personal information.

Information Regulator (South Africa)
Woodmead North Office Park
54 Maxwell Drive
Woodmead, Johannesburg
South Africa

Telephone: 010 023 5200
Email: [email protected]

Further information is available from the Information Regulator’s official website.